General business and complaint conditions

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Basic provisions

1. These general terms and conditions (hereinafter referred to as " terms and conditions ") are issued:

Spojka roastery sro ( www.spojkaroastery.com )
ID: 54590060
VAT number: 2121732096
VAT number: SK2121732096

registered office: 17. novembra 104, 080 01 Prešov
registered in the District Court of Prešov, section Sro, insert no 44074/P

(hereinafter referred to as " seller ")

2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who enters into a purchase contract outside of his business activity as a consumer, or within the scope of his business activity (hereinafter referred to as the " buyer ") through a web interface located on a website available on the Internet address www.spojkaroastery.com (hereinafter referred to as " online store ").

3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of these terms and conditions.

Information about goods and prices

1. Information about the goods, including the price of the individual goods and their main features, are listed for the individual goods in the online store catalog. The prices of the goods are listed including value added tax, all related fees and costs for returning the goods, if the goods by their nature cannot be returned by the usual postal route. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the negotiation of a purchase contract under individually agreed conditions.

2. All the presentation of goods placed in the online store catalog is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

3. Information on costs associated with packaging and delivery of goods is published in the online store. The information on the costs associated with the packaging and delivery of the goods listed in the online store is valid only in cases where the goods are delivered within the territory of the Slovak Republic.

4. Possible discounts from the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

Order and conclusion of purchase contract

1. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the base rate.

2. The buyer orders the goods in the following ways: by filling out the order form without registration.

3. When placing an order, the buyer selects the goods, the number of items, the method of payment and delivery.

4. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking a button. The data given in the order are considered correct by the seller. The condition for the validity of the order is the filling in of all mandatory data in the order form and confirmation by the buyer that he has become familiar with these terms and conditions.

5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when placing the order. This confirmation is automatic and does not constitute a contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded only after the seller accepts the order. Notification of order acceptance is delivered to the buyer's email address. / Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address that the buyer entered when placing the order. This confirmation is considered the conclusion of the contract. The seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded by confirmation of the order by the seller to the buyer's email address.

6. In the event that the seller cannot fulfill any of the requirements stated in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.

7. All orders accepted by the seller are binding. The buyer can cancel the order until the buyer is notified of the acceptance of the order by the seller. The buyer can cancel the order by phone on the seller's phone number or by electronic message to the seller's email, both of which are listed in these terms and conditions.

8. In the event that there was an obvious technical error on the part of the seller when specifying the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this clearly incorrect price, even if an automatic confirmation was sent to the buyer on receipt of the order according to these terms and conditions. The seller informs the buyer about the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in that case by confirmation of acceptance by the buyer to the seller's email address.

Payment conditions and delivery of goods

1. The price of the goods and any costs associated with the delivery of the goods according to the purchase contract can be paid by the buyer in the following ways: cashless by transfer to the seller's bank account, cashless by payment card, cashless by transfer to the seller's account via a payment gateway, cash on delivery upon receipt of the goods, in cash or by payment card for personal collection at the establishment.

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the contractual amount. Unless explicitly stated otherwise, the purchase price also includes the cost associated with the delivery of the goods.

3. In the case of payment in cash, the purchase price is payable upon receipt of the goods.

4. In the case of payment through a payment gateway, the buyer follows the instructions of the relevant provider of electronic payments.

5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.

6. The seller does not require any advance payment or other similar payment from the buyer in advance. Payment of the purchase price before the goods are shipped is not a deposit.

7. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in the event of a technical failure, within 48 hours at the latest.

8. The goods are delivered to the buyer: to the address specified by the buyer in the order, by personal collection at the seller's premises.

9. The choice of delivery method is made during the ordering of goods.

10. The costs of delivery of the goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the confirmation of the order by the seller. If the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.

11. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.

12. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, to notify the carrier immediately. In the event of detection of a violation of the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.

13. The seller issues a tax document - invoice to the buyer. The tax document is sent to the buyer's email address. The tax document is attached to the delivered goods.

14. The buyer acquires the ownership right to the goods by paying the entire purchase price for the goods, including delivery costs, but first by receiving the goods. Liability for accidental loss, damage or destruction of the goods passes to the buyer at the moment of acceptance of the goods or at the moment when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract.

Withdrawal from the contract

1. A buyer who concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract even without giving a reason.

2. The deadline for withdrawal from the contract is 14 days: from the day of acceptance of the goods, from the day of acceptance of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts, from the day of acceptance of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods .

3. The buyer cannot, among other things, withdraw from the purchase contract: on the provision of services, if they were fulfilled with his prior express consent before the expiry of the deadline for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract and if the full provision of the service has taken place, on the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller and which may occur during the period for withdrawal from the contract, on the supply of goods that have been modified according to the wishes of the buyer, goods manufactured on measure or goods intended specifically for one buyer, about the delivery of goods that are subject to rapid deterioration, as well as goods that, due to their nature, were irretrievably mixed with other goods after delivery, about the delivery of goods in closed packaging that are not suitable to return for reasons for health protection or hygiene reasons and whose protective packaging was broken after delivery, on the delivery of audio recordings, video recordings, audio-visual recordings, books or computer software, if they are sold in protective packaging and the buyer has unpacked this packaging, on the delivery of newspapers, periodicals or magazines with the exception of sales on the basis of a subscription agreement and the sale of books not supplied in protective packaging, for the supply of electronic content other than on a physical medium, if its provision began with the express consent of the buyer and the buyer declared that he was properly informed that by expressing this consent loses the right to withdraw from the contract, in other cases specified in § 7 par. 6 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises, as amended.

4. In order to comply with the deadline for withdrawal from the contract, the buyer must send a declaration of withdrawal within the deadline for withdrawal from the contract.

5. To withdraw from the purchase contract, the buyer can use the model withdrawal form provided by the seller. Withdrawal from the purchase contract shall be sent by the buyer to the seller's email or delivery address specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.

6. The buyer who withdraws from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

7. If the buyer withdraws from the contract, the seller will return to him immediately, but no later than 14 days after the withdrawal from the contract, all funds, including delivery costs, that he received from him, in the same way. The seller will return the received funds to the buyer in another way only if the buyer agrees and if it does not incur additional costs.

8. If the buyer has chosen a method other than the cheapest method of delivery of the goods offered by the seller, the seller will refund the cost of delivery of the goods to the buyer in an amount corresponding to the cheapest method of delivery of the goods offered.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

10. The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted and, if possible, in the original packaging. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

11. The seller is entitled to withdraw from the purchase contract due to sold-out stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has stopped production or import of goods. The seller immediately informs the buyer via the email address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, which he received from him under the contract, in the same way, or in a way specified by the buyer.

Delivery

1. The contracting parties may deliver all written correspondence to each other via electronic mail.

2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.

Final provisions

1. These terms and conditions are valid from the date of publication.

2. Disputes arising from these conditions will be resolved out of court.